Maintenance
ScanLook maintenance, not including that directly related to FARO, Velodyne, or NovAtel, can be purchased yearly or paid per incident.
LiDAR USA Software licenses are valid indefinitely for the software version at the time of purchase and any new upgrades downloaded during the first 12 month period from purchase.Software maintenance can be extended beginning on the 1st yearly anniversary of the license to continue to be able to download updates and receive software support. LiDAR USA extended software maintenance includes e-mail and telephone support for 12 months, a renewal license certificate and software updates for 12 months.
LiDAR USA provides a one (1) year warranty covering parts and labor for any equipment malfunction resulting from normal use. We reserve the right to inspect the equipment for external damage or tampering. Should external damage or tampering be evident, or if the instrument has in any way been opened for inspection, reverse engineering (strictly prohibited), etc., without authorization, then the warranty will be void. If the system has been used in environments beyond that identified in the specifications or stored improperly (e.g. 60C, storage in a damp shed, etc.) then the warranty will be void.
Should the instrument need to be returned during the first 12 month period, shipment costs to LiDAR USA is the responsibility of the client. LiDAR USA will be responsible for return shipment costs. In neither case is LiDAR USA responsible for insurance on the instrument at any time.
FARO provides warranty information at http://www.faro.com/site/support. Be sure to check with your FARO representative to determine what warranty program works best for you. The FARO FOCUS 3D is subject to the FARO warranty and maintenance programs and is not the responsibility of LiDAR USA. For clarity, as of February 2013 the SCENE software maintenance is $990/year, the hardware maintenance for the FOCUS starts at $3990 (click here for more details), and upgrades for new hardware components is variable (the last one was $3990 for the compass, etc.). These prices are subject to change and are provided with the intent to inform the buyer with the best available information.
NovAtel warranty information can be found at http://www.novatel.com/products/warranty/. Basically the warranty is good for one year. The NovAtel INS is subject to the NovAtel warranty and maintenance programs and is not the responsibility of LiDAR USA.
Velodyne provides a one year warranty on parts and labor after which repairs are billed by time and materials required. Their support page can be found at http://www.velodynelidar.com/lidar/hdlsupport/support.aspx. This is one tough little scanner and shouldn't need much in the way of maintenance. The Velodyne HD 32 is subject to the Velodyne warranty and maintenance programs and is not the responsibility of LiDAR USA.
Training
Training for ScanLook requires two days. If done at the client's site the fee is $1500/day, $1000/day for travel, and all expenses (food, lodging, transportation, luggage). Training at our facility is $1200/day per company (1 to 3 students). A third or fourth day may be a good idea depending upon the experience of the staff.
Shipping
Shipping internationally will require supporting paperwork and Customs will definitely want to collect their taxes. The HS (Harmonized System) code for ScanLook is 9015.80.90. Shipping internationally generally takes 3 to 7 days. The shipping will be $600 or more plus the insurance which is roughly $1800 or more. Of course, these numbers vary with the economy and destination.
All shipping will be in accordance with Incoterm rule FCA (http://en.wikipedia.org/wiki/Incoterms), published by the International Chamber of Commerce, unless otherwise noted or agreed upon.
Shelf Life?
The shelf life of all advanced technology is generally limited. INS has not had a major breakthrough for years and we haven’t heard of any hints coming soon so this won’t be a limiting factor. The scanners can generally be considered the biggest concern but at this point we don’t think there will be another major breakthrough in this area for several years. The dual–scanner configuration of ScanLook allows for static and mobile scanning and puts ScanLook well ahead of the competition. At the same time we’ve managed to keep the cost low. We expect the system will be viable for several years. In addition, it’s designed for re–use. If a better scanner comes along we should be able to discard the old scanner and replace it with a new one but keeping the INS investment. The cameras are a small concern but again are at the very front of technology.
